Managed IT · Offices of 10–100
IT that picks up
on the first ring.
Quillpoint runs your helpdesk, security and devices for one flat price per person. A real technician answers, and most problems are fixed before your coffee's cold.
- P1 response
- 15 min
- monitoring
- 24/7
- lock-in
- No
- ● Wi-Fi AP restarted · Floor 2auto
- ● Shared drive access fixed · Opsfixed in 6m
- ● Phishing email quarantined · All staffauto
- ● New starter laptop imaged · Accountsfixed in 22m
- ● Printer queue cleared · Front deskfixed in 3m
What we handle
Everything with a plug or a password.
One team for the whole stack, so there's never an argument about whose problem it is. You get one number to call and one invoice.
Helpdesk
Call, email or chat. A technician answers, not a ticket bot, and most fixes happen on the first contact.
Security
Multi-factor sign-in, endpoint protection, email filtering and a monthly check of what changed.
Devices & onboarding
New starters get a ready laptop on day one. Leavers lose access the same afternoon.
Microsoft 365 & Google
Licences, mailboxes, shared drives and permissions, kept tidy and documented.
Backups
Daily backups of files and mailboxes, with a restore test every quarter so you know they work.
Network & Wi-Fi
Firewalls, access points and printers that stay up. We watch them so you don't have to.
We watch it overnight, so you don't get the 7am call.
Response times
Written down. In the contract.
Every request gets a priority the moment it arrives. These are the times we commit to for a first response from a technician.
| Level | Situation | Means | Response |
|---|---|---|---|
| P1 | Business down | Everyone can't work | 15 min |
| P2 | Team blocked | A group can't work | 1 hour |
| P3 | One person stuck | Someone can't work | 2 hours |
| P4 | Request | Setup, access, advice | Next day |
60-second security check
How exposed is your office?
- 01Does every account use multi-factor sign-in?
- 02Are laptops and PCs patched automatically?
- 03Is company data backed up somewhere you've tested restoring from?
- 04Can you turn off a leaver's access the same day?
- 05Do staff get phishing training at least once a year?
- 06Is someone watching for threats outside office hours?
Answer all six for your score. Takes about a minute.
Plans
One price per person. Every device included.
Essentials
Helpdesk and device care
$89/user/mo
- Unlimited remote helpdesk
- Patching and antivirus
- Microsoft 365 or Google admin
- Monthly report
Managed
PopularMost offices choose this
$139/user/mo
- Everything in Essentials
- On-site visits included
- Daily backups, tested quarterly
- Onboarding and offboarding
- Network and Wi-Fi monitoring
Secure
For regulated work
$179/user/mo
- Everything in Managed
- 24/7 threat monitoring
- Phishing training for staff
- Compliance paperwork help
Case note
SampleA 40-person law office, moved off a server in the closet.
Files lived on an eight-year-old server nobody wanted to touch. We moved everything to the cloud over two weekends, turned on multi-factor sign-in and set up tested backups. Monday morning, everyone logged in as normal.
- 0
- hours lost
- 2
- weekends
- -38%
- IT spend
“We used to lose half a day every time the internet dropped. Now I don't even hear about it.”
“They answered on a Saturday when our email went down, and it was fixed before Monday.”
FAQ
Straight answers.
How fast can you take over from our current IT?+
Most offices are fully onboarded in two to three weeks. We document everything first, then switch over on a quiet day so nobody loses a morning.
Do we have to sign a long contract?+
No. Plans run month to month after a 90-day start. If we're not worth keeping, you shouldn't have to keep us.
Is the price really per person?+
Yes. One flat price per employee per month, covering every device they use. No surprise hourly bills for normal support.
Can you come on site?+
Managed and Secure plans include on-site visits. Essentials is remote-first, with visits billed only if you need one.
What if we already have someone in-house?+
We work alongside them. Many clients keep an office manager for day-to-day and hand us security, backups and the hard problems.
Free IT check
Find out what's fragile before it breaks.
A 30-minute call and a remote look at your setup. You get a one-page list of risks and fixes, whether or not you hire us.
- → Reply within one business hour
- → No login details needed up front
- → Plain English, no jargon